Yes! We understand most of you are always on-the-go and may not be at home most of the time. So to make shopping even more convenient for you, we also provide self-collection at four (4) of our retail outlets based in Singapore namely Millennia Walk, Djitsun Mall, Jurong Point and Bedok Point subjected to availability in store.
To do this simply select the Click and Collect option at the Checkout and select the store that has stock available that you would like to collect from.
You will receive an email confirming that we have received your order. Your order will then be processed by our Customer First Team and you will receive another email when your order is ready for pick up. This applies to items that are in stock only, if the product that you wish to order is not in stock you will receive a back order notification outlining any lead time that may apply.
Online Orders Self Collection from Monday to Sunday:
You can collect your purchases from your chosen store once the ready for pickup confirmation email has been sent to you.
WHAT MUST I BRING ALONG FOR SELF COLLECTION IN-STORE?
You must provide the following documentation when collecting in-store:
1.A print out of your online order confirmation
2.Your Photo ID (NRIC or Driver’s License ONLY)
3.Your Credit/Debit Card used for making payment online
If you are unable to collect your order in-store personally, please contact our friendly Customer First Team at CustomerFirst.SG@harveynorman.com.sg to notify us of the name of the person you have nominated to collect your order. Goods will not be given out to any individual without prior notice from the purchaser.
WHAT IF I HAVE FORGOTTEN TO COLLECT ITEMS FROM SELF-COLLECTION IN-STORE?
Goods must be collected within 3 days from the date on which the Goods are ready for collection.
For Sales Orders where full payment has been received, we reserve the rights not to fulfil the Sales Order should the Goods remain uncollected 10 days after the stated date, and the order may be cancelled. In the event of cancellation, any payment received will be refunded.